The Northern Railway Complaint & Feedback Management System is a government-oriented web application built using Laravel. It is designed to streamline communication between the public and railway departments.
This system provides two main panels:
Admin Dashboard – Full control over the system
Department Dashboard – Limited access based on assigned complaints
Users (public) can submit complaints and feedback through the frontend. The admin reviews and assigns complaints to the appropriate departments. Each department can only view and manage the complaints assigned to them.
Additionally, the system calculates average ratings from feedback submissions, helping authorities analyze service quality and performance.
